General Questions

When you agreed the itinerary with our travel agent, we will request a 30% deposit to confirm all your reservations. We have 128bit SSL secure form that you can safely send your credit card details at Once we receive your deposit , we will confirm all the details of your itinerary and email you the travel voucher within 3-5 business days with your flight tickets and other details. The balance due can be paid at any time before to arrival or you can pay when you are in Cappadocia during your travels in our agency office which is located quite central in Goreme. In our office we accept all major currencies for cash payments, as well as Visa, MasterCard and AMEX.

Even though there are many types of travel insurances, we recommend having a medical and trip cancellation insurance. If you’re covered by medical insurance in your country, you may also be covered while you’re traveling abroad, but please check to be sure that you’re covered in Turkey. A trip cancellation insurance usually covers as trip interruption or delay, emergency medical needs abroad, missed airline connections or an unfortunate event during your trip. We do not provide travel insurance and not affiliated with any insurance companies, but our guests have found it useful to have travel insurances in above cases.

Turkish Roads and Highways are generally in good repair but some coastal or mountain roads can be a little narrow and winding. To be honest, Turkish drivers may appear to drive little bit unpredictably. Here is some general rules and behaviours in Turkey: Traffic drives on the right and approaching from the right always has right of way. The wearing of a seat belt is compulsory. You should not drink and drive (taxis are cheaper). Random breathalyzer tests are common and police issue on the spot fines. Please bear in mind to take care when driving in the evenings as you may encounter inadequately lit vehicles, slow moving tractors, trucks or even animals on the roads.

There can be mosquitoes in some certain areas especially in the coastal regions. We recommend having some form of repellant, especially for those people who are prone to bites. Ants are frequent in some rural areas.

The official currency in Turkey is the Turkish Lira (TL –Turk Lirasi or TRY in world literature) which is sub divided into Kurus (Kurus, 100 Kurus = 1 TL). The Turkish Lira is internationally traded and can be purchased in most countries prior to your visit; although you may need to order in advance. Once you are in Turkey, it’s very easy to change all major currencies in Banks, Exchange Offices, Post Offices (PTT) and hotels. We recommend exchanging in post offices or exchange offices as they offer the rates without commission. Turkish Lira can be also obtained from ATM machines with your debit, cash or credit cards. Please remember that American Express cards only work with Garanti Bank. If you do run short of Turkish Lira at any point during your visit, all the major foreign currencies are widely accepted in many shops, hotels and restaurants especially in the tourist areas even though the exchange rateis lower than what is should be.

You can use your mobile phone when you allow the international roaming with your GSM operator. There are 3 main GSM operators in Turkey; Turkcell, Turk Telekom and Vodafone. All the GSMoperators have roaming agreements with international operators, but please remember to checkthe roaming rates with your provider. If you intend to make significant number of phone callswhile in Turkey, you may consider buying a local prepaid line during your stay. These can be purchased at the airports as well as from many mobile phone shops. You should also purchase some credits (Kontor Kart) with it and you can easily get more whenever you like from newspaper booths or grocery stores and you can make a significant saving. In general, mobile phone coverage throughout Turkey isvery good even though there might be some problems in some of remote or mountainous areas. Please also remember that although you are dialing a local number from one of the local GSM Operators, you must dial in the full international dialing format. The numbers should be prefixed with 00 90 and then you should dial the 10-digit number without the first zero. For example, you can call us from 0090 542 679 9993.

Turkey operates on 220 volts, 50 Hz, with round-prong European-style plugs that fit into recessed wall sockets /points. You will need an adapter if you would like to use appliances not fitted with this type of plug; it is a good idea to bring a suitable adaptor with you as this may be difficult to find locally, although some hotels provide North American-style 120 volts, 60 Hz flush-mounted sockets (points) for North American flat-prong plugs. Many appliances with their own power adapters (laptops, digital cameras, etc.) can be plugged into either 110-120-volt or 220-240-volt sockets/points and will adapt to the voltage automatically. Please read the technical informationon your power adapter to see “INPUT: A.C. 100-240V”. This means you can use the appliance in Turkey with a suitable adaptor. You can have a look at below what the Turkish Plugs look like:
Turkish Plug

Most holiday essentials, i.e. sun tan and after sun lotions, insect and mosquito repellents are recommended to bring. Bringing these items from your country will not only save you time but it will also ensure that you will have your preferred brands. An important note should be that if you are flying, youshould not pack these items in your cabin luggage. We do recommend having a photocopy of your passport and your license if you are driving. You should keep these on you as a means of ID and leave the original ones in a secure place such as hotels’ safeboxs. Losing or having the originals stolen can spoil your entire holiday experience.

How safe is a balloon? 
Hot air ballooning is considered as one of the safest forms of flying. It is much safer than flying with a plane.

How high do balloons fly?
We will fly quite low for a while to show you the rock formations from touching level and also fly around 2000 feet to taste the feeling of being a bird around the entire Cappadocia. You will be able to see more than 80-90 km (40-50 miles) in diameter in a sunny day with the balloon. 
Why do we fly in the early morning?
We prefer to fly during the first hours after the sunrise because it is the calmest, coolest part of the day. This makes things easier for soft landings and maximum lifting capacity of the balloon. In addition, there is the splendor of a beautiful sunrise.
What do I wear and bring? 
You should wear jeans or casual trousers and flat heeled shoes in summer. You should definitely wear some warm clothing in winter time. Although we usually land close to a road, you may be walking through fields. It is no colder in the balloon than on the ground, yet you may wish to bring a light jacket. Layered clothing will be the best as sometimes the weather might be different in the air than the ground. It is a must to bring your camera fully charged as you will take many lovely pictures of incredible Cappadocia.
Where do we go?
We change our take-off site everyday according to wind speed and direction so that you can see the best valleys of Cappadocia. The sky is layered with air currents, so the pilot heats the air inside the balloon with the burner to rise into currents with different directions. 
Where do we land? 
We land at different locations every day as everything is depending on the weather. Your pilot will begin the gentle descent when he finds an appropriate landing site where we are met by our experienced ground crew who are following us all the time on the ground. 
Do you have Insurance?
Yes. All passengers are insured up to 1,000,000 EURO.
Can we fly with our children?

Children between 7-12 years old can fly with a responsible adult. However, we are not able to fly children under 7 years.
When do you cancel the flight?

When the wind is faster than 10 miles per hour, during heavy rain or snow or in a very foggy day, the flight will be canceled. You will receive a full refund if we have to cancel your flight.
Can pregnant women fly?

Unfortunately, we are not able to fly with pregnant women incase of a bumpy landing even though it occasionaly happens.

Do we see sunrise from the balloon?

We usually take-off with the sunrise and fly during the Golden Hour for photography. Sometimes, we might have to take-off later due to weather conditions.


If You Have More Questions

Please contact us from +90 542 679 9993 or