Frequently Asked Questions
When you agreed the itinerary with our travel agent, we will request a 30% deposit to confirm all your reservations. We have 256bit SSL secure form that you can safely send your credit card details at www.wowcappadocia.com/secure.php Once we receive your deposit , we will confirm all the details of your itinerary and email you the travel voucher within 3-5 business days with your flight tickets and other details. The balance due can be paid at any time before to arrival – or you can pay when you are in Cappadocia during your travels in our agency office which is located quite central in Goreme. In our office we accept all major currencies for cash payments, as well as Visa, MasterCard and AMEX.
Even though there are many types of travel insurances, we recommend having a medical and trip cancellation insurance. If you're covered by medical insurance in your country, you may also be covered while you're traveling abroad, but please check to be sure that you're covered in Turkey. A trip cancellation insurance usually covers as trip interruption or delay, emergency medical needs abroad, missed airline connections or an unfortunate event during your trip. We do not provide travel insurance and not affiliated with any insurance companies, but our guests have found it useful to have travel insurances in above cases.
Turkish Roads and Highways are generally in good repair but some coastal or mountain roads can be a little narrow and winding. To be honest, Turkish drivers may appear to drive little bit unpredictably. Here is some general rules and behaviours in Turkey: Traffic drives on the right and approaching from the right always has right of way. The wearing of a seat belt is compulsory. You should not drink and drive (taxis are cheaper). Random breathalyzer tests are common and police issue on the spot fines. Please bear in mind to take care when driving in the evenings as you may encounter inadequately lit vehicles, slow moving tractors, trucks or even animals on the roads.
There can be mosquitoes in some certain areas especially in the coastal regions. We recommend having some form of repellant, especially for those people who are prone to bites. Ants are frequent in some rural areas.
What is the local currency?
The official currency in Turkey is the Turkish Lira (TL –Turk Lirasi or TRY in world literature) which is sub divided into Kurus (Kurus, 100 Kurus = 1 TL). The Turkish Lira is internationally traded and can be purchased in most countries prior to your visit; although you may need to order in advance. Once you are in Turkey, it's very easy to change all major currencies in Banks, Exchange Offices, Post Offices (PTT) and hotels. We recommend exchanging in post offices or exchange offices as they offer the rates without commission. Turkish Lira can be also obtained from ATM machines with your debit, cash or credit cards. Please remember that American Express cards only work with Garanti Bank. If you do run short of Turkish Lira at any point during your visit, all the major foreign currencies are widely accepted in many shops, hotels and restaurants especially in the tourist areas even though the exchange rateis lower than what is should be.
Will I be able to use my mobile phone in Turkey?
You can use your mobile phone when you allow the international roaming with your GSM operator. There are 3 main GSM operators in Turkey; Turkcell, Avea and Vodafone. All the GSMoperators have roaming agreements with international operators, but please remember to checkthe roaming rates with your provider. If you intend to make significant number of phone callswhile in Turkey, you may consider buying a local prepaid line during your stay. These can be purchased at the airports as well as from many mobile phone shops. You should also purchase some credits (Kontor Kart) with it and you can easily get more whenever you like from newspaper booths or grocery stores and you can make a significant saving. In general, mobile phone coverage throughout Turkey isvery good even though there might be some problems in some of remote or mountainous areas. Please also remember that although you are dialing a local number from one of the local GSM Operators, you must dial in the full international dialing format. The numbers should be prefixed with 00 90 and then you should dial the 10-digit number without the first zero. For example, you can call us from 0090 542 679 9993.
What is the mains supply voltage – are adaptors needed?
Turkey operates on 220 volts, 50 Hz, with round-prong European-style plugs that fit into recessed wall sockets /points. You will need an adapter if you would like to use appliances not fitted with this type of plug; it is a good idea to bring a suitable adaptor with you as this may be difficult to find locally, although some hotels provide North American-style 120 volts, 60 Hz flush-mounted sockets (points) for North American flat-prong plugs. Many appliances with their own power adapters (laptops, digital cameras, etc.) can be plugged into either 110-120-volt or 220-240-volt sockets/points and will adapt to the voltage automatically. Please read the technical informationon your power adapter to see "INPUT: A.C. 100-240V". This means you can use the appliance in Turkey with a suitable adaptor. You can have a look at below what the Turkish Plugs look like:
What should I take?
Most holiday essentials, i.e. sun tan and after sun lotions, insect and mosquito repellents are recommended to bring. Bringing these items from your country will not only save you time but it will also ensure that you will have your preferred brands. An important note should be that if you are flying, youshould not pack these items in your cabin luggage. We do recommend having a photocopy of your passport and your license if you are driving. You should keep these on you as a means of ID and leave the original ones in a secure place such as hotels' safeboxs. Losing or having the originals stolen can spoil your entire holiday experience.