0%
48+ hours before
Cancel at least 48 hours before the scheduled service and no cancellation fee applies.
Booking with clarity
Cancellation &
refund policy.
We know travel plans can change. Here you will find a clear explanation of our general cancellation terms, how different services are handled, and how to request assistance with an existing booking.
At a glanceTours & transfers
Clear windows.
Fewer surprises.
Our standard terms for tours and airport transfers, unless your confirmation says otherwise.
✓
48 hours or more in advanceNo cancellation fee
½
24 to under 48 hours50% cancellation fee
!
Under 24 hours or no-show100% cancellation fee
Different conditions may apply to flight tickets, hotels, balloon flights, groups and tailor-made packages.
Licensed travel agencyVenere Travel · TÜRSAB A-8607
Written booking termsYour confirmation is the first reference
Personal assistanceTalk directly with our local travel team
Good to know before you cancel.
The policy below is our general guideline. Your reservation may involve several services with different cancellation conditions, and some suppliers or custom arrangements have stricter rules.
Your individual booking terms take priority
If your travel consultant, written quotation, itinerary, payment terms or booking confirmation specifies a different cancellation policy, those confirmed terms apply to that service. Please review them before making a payment or requesting a change. Nothing on this page limits rights that may apply under mandatory law.
Daily tours, private tours & airport transfers.
For our standard tours and airport transfers, the cancellation fee is based on how much time remains before the scheduled local start of the service.
50%
24 to under 48 hours
Half of the total service price is charged as a cancellation fee.
100%
Under 24 hours / no-show
The full price is charged. Missed services without prior cancellation are non-refundable.
Example: a private tour booked for Friday at 10:00
Cancel by Wednesday at 10:00 for the standard no-fee window. Cancellations from Wednesday at 10:00 until Thursday at 10:00 fall into the 50% window. After Thursday at 10:00, the standard full-price charge applies. This illustration assumes no special conditions were given at booking.
For groups, multi-day travel arrangements and supplier-controlled activities, see the special conditions below.
Hotel cancellations.
Hotel reservations usually have longer cancellation deadlines because rooms are confirmed with the accommodation provider in advance.
General hotel cancellation schedule
Measured before check-in14 days or more in advance
No fee No hotel cancellation penalty under our standard policy.
Between 14 and 7 days before check-in
1 night A cancellation penalty equal to one night of accommodation.
Within 7 days of check-in
Full cost The full amount of the hotel booking may be charged.
No-show
No refund Missed hotel stays are non-refundable.
Important: Hotels may offer their own non-refundable, seasonal, group, special-event or promotional rates. If such conditions are shown in your booking confirmation, those terms take priority.
Flight ticket cancellations.
Airline tickets are governed by the fare rules of the issuing airline. Our general guidance below only applies where the specific ticket conditions do not state otherwise.
General flight-ticket guidance
Airline conditions may differAt least 1 month before departure
€15 General cancellation charge of €15, where the ticket permits.
From 1 month to 1 week before departure
40% General cancellation charge of 40% of the ticket cost, where permitted.
Less than 1 week before departure
Refund or cancellation costs depend on the exact airline fare conditions and ticket rules.
No-show / promotional fares
Restricted No-show tickets are non-refundable under our general policy. Promotional airline fares may be non-refundable and non-changeable.
Airline changes: If an airline cancels or changes a flight, different airline and passenger-rights rules may apply. Please contact our team so we can help you review the available options.
Balloon flights & the weather.
Safety comes first
Weather-related operator cancellations are different from guest cancellations.
Hot air balloon flights depend on weather and aviation-authority approval. If the balloon operator cancels a flight for safety or operational reasons, we will help you explore rescheduling where availability permits, or the refund options allowed by that operator’s policy.
If you choose to cancel a confirmed balloon reservation yourself, the cancellation rules communicated for your specific flight and operator will apply. Please do not assume the standard tour and transfer deadlines cover balloon flights.
Groups, custom journeys & special experiences.
Large groups & multi-day programs
Group travel and itineraries combining hotels, flights, transport, guides or multiple suppliers may require special deposits, cancellation deadlines or staged charges. The agreed terms will be outlined in your proposal or confirmation.
Private events & supplier services
Marriage proposals, photography, performances, bespoke setups and prepaid third-party activities may involve non-refundable preparation costs or specific supplier conditions. We will explain those terms when confirming your reservation.
Unused accommodation, meals, activities, transportation or other included services are generally not refundable once a trip is underway, subject to applicable law and any different confirmed terms.
Deposits, online payments & refunds.
Many bookings are secured with an advance deposit, commonly 30% for standard tour arrangements. Some transfers, custom journeys and third-party services may have different deposit requirements, which we specify in writing.
Secure payment links
If you paid through our secure online payment link or by card, cancellation charges are calculated against the confirmed service price, not automatically against the amount of your deposit. Any refundable balance will be assessed in line with your booking terms.
Refund processing
Once a refund is approved and the amount established, we arrange it to the original payment card or a suitable bank account where applicable. Bank and payment-provider processing can take approximately 5–15 business days, depending on the country and holidays.
How fees work: For a refundable cancellation, payments already received are applied against any valid cancellation fee and supplier charges. If a balance is refundable, we will advise the amount. If the applicable charge exceeds the deposit already paid, an outstanding balance may remain due under the booking terms.
How to request a cancellation.
Please submit cancellations in writing by email so we can identify your reservation, confirm when the request was received, and provide the applicable terms. Our contact page includes the agency email link.
1
Send your booking details by email
Use the email contact on our Contact page. Include the lead traveler’s name, booked service, travel date, booking reference (if available) and a clear cancellation request.
2
We review your booking conditions
Our team checks the written confirmation, any supplier-specific terms and the applicable cancellation window before explaining the fees or refund options.
3
Receive confirmation and refund information
We respond with the cancellation status and, if a refund applies, details of the amount and payment process. For urgent requests, you can also alert us by WhatsApp; please still send the formal email.
Cancellation timing is assessed against the scheduled service time and the written request received by our team, subject to the terms confirmed for your booking. We recommend contacting us as early as possible.
Frequently asked questions.
Is my 30% deposit automatically non-refundable?
Not necessarily. The amount you have paid as a deposit is different from a cancellation fee. We calculate any applicable cancellation charge under your booking conditions, then determine whether some or all of the amount paid can be refunded. Non-refundable components specified in your confirmation may change the result.
What if my booking includes a tour, hotel and flight?
Each part may carry its own cancellation conditions. For example, the standard tour cancellation window does not automatically override a hotel's or an airline's terms. We will review the components included in your confirmed itinerary and explain the applicable charges.
Can I change my travel date instead of cancelling?
You can ask us to check a different date. Changes depend on guide, vehicle, hotel, operator and airline availability, and may incur additional charges under the relevant supplier conditions. Please contact us before assuming a change has been accepted.
What if my balloon flight is cancelled because of weather?
Safety-related operator cancellations are treated separately from a guest’s voluntary cancellation. We help check alternate flight dates when possible and advise on the relevant operator’s refund options.
How long will an approved refund take?
Our published terms indicate that payment-provider and bank processing can typically take around 5–15 business days after a refund is arranged. Actual timing may vary with the bank, payment method, country or holidays.
Can I cancel on WhatsApp?
WhatsApp is useful for reaching us quickly, especially near departure. However, our published terms require formal cancellations in writing by email. Please send the cancellation request to our agency email using the Contact page.
We are here for you
Questions about your reservation?
Our Cappadocia-based team is happy to help you understand the conditions that apply to your booking and the next steps available.