Your Privacy
Matters to Us

Who we are

Wow Cappadocia is the travel website operated by Venere Travel, a Türkiye-based travel agency and TÜRSAB member (membership no. 8607). Throughout this policy, “we”, “our” and “us” refer to Venere Travel in relation to the services it provides.

For personal information collected in connection with our own enquiries, bookings and service coordination, Venere Travel is the relevant data controller, subject to the specific roles of independent airlines, accommodation providers, payment services and other suppliers involved in your trip.

Business address: 2000 Evler Mahallesi 1. Sokak Belediye Dukkanlari Sitesi No:9/3, Nevşehir, Türkiye. You can reach us through our contact page or by phone / WhatsApp at +90 544 920 83 75.

Information we collect

The information needed depends on whether you are browsing the website, asking a question, requesting an itinerary or confirming a travel service.

Sometimes a lead traveler or tour organizer provides information about fellow travelers. We ask that only necessary details are shared and that accompanying travelers are made aware of the booking arrangements.

How we use your information

We process relevant information to respond to requests and arrange the services you ask us to provide. In particular, this may include:

• Responding to enquiries: answering questions, preparing proposals and customizing itineraries.
• Managing bookings: confirming tours, airport transfers, balloon flights, accommodation and other requested arrangements.
• Coordinating your trip: sharing necessary pickup points, flight times, traveler names and service instructions with the relevant operating teams.
• Communicating changes: providing vouchers, updates, weather-related changes, cancellations and refund information.
• Processing payments: tracking deposits, receipts, invoices and outstanding balances.
• Running and protecting the website: maintaining functionality, handling technical issues and detecting misuse.
• Optional communications: sending marketing or promotional content where required permission has been obtained and honored.

Legal grounds for processing

Depending on the activity and the law that applies, processing may be based on a necessity to perform a contract or take steps requested before booking, compliance with legal obligations, legitimate interests where legally permitted, or your informed consent where required.

For processing subject to Türkiye's Personal Data Protection Law No. 6698 (KVKK), the applicable processing conditions are assessed under that law. Where the EU or UK GDPR applies to a particular activity, the corresponding legal grounds and additional rights apply.

When we share information

Travel services often involve independent providers. To arrange your confirmed services, we may share the minimum reasonably necessary information with relevant recipients, which may include:

• Licensed tour guides, drivers and vehicle / airport transfer providers;
• Balloon operators, activity providers and experience hosts;
• Hotels and other accommodation businesses;
• Airlines, ticketing partners or other transport operators where booked;
• Payment service providers, banks and accounting or booking support suppliers;
• Website hosting, communications and technical service providers; and
• Public authorities, professional advisers or legal bodies where disclosure is required or otherwise lawful.

Suppliers receive information relevant to their role, such as a guest name, party size, pickup point or flight arrival time. Some travel suppliers may process that information as independent controllers under their own privacy notices. We do not treat booking-related disclosure as permission for unrelated promotional use.

Payments and information security

Depending on the service, payments may be made through secure payment links, an authorized payment method or another agreed process. Payment providers and banks may handle card and transaction data according to their own security standards and privacy practices. Transaction references and payment confirmations may be retained for administration and accounting.

We use reasonable technical and organizational safeguards appropriate to the nature of the information, including restricting access to staff and partners who need it for their work. No website, electronic communication or storage system can be guaranteed completely secure.

Cookies and website technologies

Cookies and similar technologies are small items of data used to operate websites, remember certain settings or understand how visitors interact with online content. Depending on the features and third-party services active on our website, the following categories may be relevant:

Non-essential cookies and comparable tracking technologies require a valid legal basis and, where necessary, your prior consent. You can also manage or delete cookies through your browser settings. Disabling some technologies may affect particular website features.

For precise details about active cookie names, providers and storage periods, our website's actual cookie configuration should be consulted; these can change when we update website services.

How long we retain information

We keep personal information only for as long as it is reasonably required for the purposes described in this notice, or for a longer period where a law requires or permits that retention. The period varies according to the type of record and the circumstances.

• Enquiries: retained while responding and, if appropriate, for a reasonable follow-up or dispute-handling period.
• Reservations and transactions: retained through the booking and any relevant statutory accounting, tax, consumer protection or legal limitation periods.
• Service communications: kept as needed to document arrangements, address complaints and maintain reliable service records.
• Technical data and cookies: retained according to the relevant system settings, cookie lifespan or operational necessity.

When information is no longer needed, we aim to delete, anonymize or securely dispose of it in line with applicable requirements.

International data transfers

We welcome guests from around the world and may use communications, hosting, payment or travel-service providers located in different countries. As a result, some personal information may be accessed, stored or transferred outside Türkiye or the country where you live.

Where cross-border transfers take place, they must be assessed under the applicable rules, including Türkiye's KVKK and, where relevant, the GDPR. Depending on the circumstances, lawful transfer arrangements may involve an adequacy decision, approved safeguards or another legally permitted mechanism.

If you have a question about a particular international transfer associated with your booking, please contact our team.

Your rights over your personal data

Subject to the applicable laws and any lawful exceptions, you may be entitled to ask whether your personal information is processed and to request further information about how it is used.

• Ask for access to your personal information and information about its processing.
• Request correction of inaccurate or incomplete information.
• Ask for deletion, destruction or other action where the conditions under applicable law are met.
• Find out the purposes for which information is processed and relevant categories of recipients.
• Object to certain processing activities or withdraw consent where processing relies on consent.
• Exercise other rights available under KVKK Article 11 and, where applicable, the GDPR, including eligible requests involving restriction, portability or automated decisions.
• Raise concerns with the competent data protection authority where the law allows.

To submit a request, use the contact details below and describe the information or processing in question. We may need to verify your identity before disclosing or changing personal information. We will handle requests in accordance with the timelines and requirements of the applicable law.

Children and group reservations

Our website is intended mainly for adults planning and booking travel. Parents, guardians or group organizers may provide limited information about minors or other travelers when necessary for a family or group reservation.

We ask booking organizers to share only appropriate details and to ensure they are authorized to make those arrangements. Please contact us if you believe a child's information has been supplied inappropriately.

External links and services

Our website may link to WhatsApp, social-media accounts, maps, payment services or third-party travel websites. If you use an external service, that provider may collect personal information under its own privacy policy, which we do not control. We recommend reviewing the relevant provider's notice before sharing information with them.

Updates to this privacy policy

We may update this page when our services, technology, legal obligations or information-handling processes change. The “Last updated” date at the top of the page identifies the version presented here. Where a change requires additional notice or fresh consent, we will take the steps required by the applicable law.