Terms & Conditions.

This website is operated by Venere Travel, trading online as Wow Cappadocia, a travel agency based in Nevşehir, Cappadocia, Türkiye, and a member of the Association of Turkish Travel Agencies (TÜRSAB A-8607).

We arrange a range of travel services, including private and small-group sightseeing tours, airport and intercity transfers, hot air balloon bookings, licensed tour guides, accommodation-related arrangements, special experiences and customized journeys across Türkiye.

Our office address is 2000 Evler Mahallesi, 1. Sokak, Belediye Dükkanları Sitesi No: 9/3, Nevşehir, Türkiye. Our phone and WhatsApp contact is +90 544 920 83 75.

Submitting an enquiry or receiving a quotation does not, by itself, reserve a service. A booking becomes confirmed when we accept the reservation and issue a written confirmation, subject to the conditions stated in your offer and any applicable contract.

Before confirming, please check the travel dates, number and names of guests, pickup and drop-off locations, itinerary, included services, price, payment deadlines, and cancellation rules.

Where an arrangement qualifies as a package tour under Turkish law, the required pre-contract information and package-tour contract will be supplied separately. The specific signed or accepted contract and mandatory legal protections take precedence over any inconsistent general statement on this webpage.

Published website prices and initial offers may change before a booking is accepted, particularly when flight, hotel, balloon and supplier availability is limited. We will confirm the price and payment currency before you commit to a reservation.

Only services expressly stated as included in your written offer or confirmation are included in the price. Items such as museum tickets, optional activities, meals, gratuities, personal expenses, additional waiting time, travel insurance or flight tickets are excluded unless listed as included.

Any applicable taxes, charges, supplements, payment arrangements and currency treatment are provided with the relevant quotation or contract in accordance with applicable law. A confirmed package-tour price can be changed only where legally permitted and under the terms of that agreement.

For many private tours and tailor-made travel bookings, our usual deposit is 30% of the quoted total. Other services, such as certain transfers, balloon flights, special experiences, hotels, flights or packages, may require a different deposit or full advance payment. The amount shown in your written offer is the amount that applies.

Remaining balances are due on the date and by the method stated in your confirmation. If payment is not received when due, we may contact you to resolve the situation and, where permitted by the agreed terms and law, may be unable to maintain the reservation.

Bank, card issuer or foreign-exchange conversion fees may be charged by your provider. We will disclose any fee charged directly by us before you pay.

See our detailed Booking Process →

After a reservation is accepted and the required payment is completed, we will provide a written booking confirmation and, where relevant, vouchers, flight or hotel references, or practical pickup instructions. Delivery timing can vary according to the service and third-party supplier.

Please check every document when received and tell us promptly if any name, date, flight number, destination or other booking detail is incorrect. Keep your confirmation accessible while travelling, preferably both electronically and offline.

If you request a change: Please contact us as early as possible. We will explain the available options, any price difference and any reasonable supplier or amendment charges before proceeding. A requested change is effective only after we confirm it.

If we need to change arrangements: Operational circumstances, museum closures, transportation schedules, weather or supplier changes may require adjustments. We will notify you of material changes, explain available alternatives and respect your rights under the applicable agreement and law. For qualifying package tours, special statutory rights apply if essential terms change or the tour is cancelled.

We will not replace a materially different service without addressing the choices and remedies to which you are legally entitled.

To request cancellation, please notify us in writing using the email or other durable written channel agreed for your reservation. The effective date is the date we receive the cancellation notice. Please include your booking reference, lead guest name and service date.

Individual daily tours and transfers

Unless your accepted quotation states a different lawful policy, our general schedule for standalone sightseeing tours and transfers is:

This schedule is a general guideline for eligible standalone services, not a replacement for your written terms or mandatory legal rights. Time is measured against the agreed local start time in Türkiye.

Multi-day package tours

Where a reservation falls under Türkiye's Package Tour Contracts Regulation, the statutory cancellation rules apply. In particular, an eligible cancellation made at least 30 days before departure is refundable apart from compulsory taxes, duties and similar legal charges, as provided by law. Within 30 days, only deductions permitted by the agreement and applicable law may be made. Special protections can apply in cases of unavoidable or extraordinary circumstances.

Refunds arising under Article 16 of that Regulation are subject to the statutory 14-day refund period after the valid termination notice reaches the organizer or intermediary. For other refunds, we will provide the applicable processing details; the time for money to appear may additionally depend on the bank or payment provider.

Flights, hotels and special experiences

Flights, accommodation, balloon flights, event tickets and certain special services may have separate supplier conditions, which we will disclose when relevant. They apply only insofar as consistent with the booking agreement and mandatory consumer law.

Hot air balloon operations depend on weather conditions, flight permissions and safety decisions by the responsible aviation authorities and licensed balloon operator. A confirmed reservation is not a guarantee that the flight will operate on the chosen morning.

• Safety first: A flight may be postponed or cancelled on short notice when conditions are unsuitable.
• Operator cancellation: If the flight is cancelled by the operator, we will offer rescheduling where possible or arrange the appropriate refund for the cancelled balloon-flight service, subject to the applicable booking agreement and law.
• Other booked services: Cancellation of a standalone balloon flight does not automatically cancel independently confirmed tours, accommodation or transfers.
• Guest restrictions: Age, height, mobility, health and other participation requirements are set by the operator; please disclose relevant concerns before booking.

For balloon flights included in a qualifying package, any adjustment or refund will also be assessed under the applicable package-tour agreement and statutory protections.

Some elements of your holiday may be delivered by independent hotels, airlines, transportation providers, balloon operators and other licensed suppliers. We coordinate the services in your booking and provide relevant supplier details where appropriate.

Flight schedules, baggage allowances, check-in rules, hotel policies and operational decisions are also subject to relevant supplier terms and applicable regulations. Please tell us promptly if a supplier delay or disruption affects your itinerary so we can help explore reasonable alternatives.

Nothing in these terms excludes or restricts any liability of Venere Travel that cannot lawfully be excluded, including obligations that apply to organizers or intermediaries of qualifying package tours.

For a smooth pickup, please provide accurate hotel details, flight numbers, landing times, train details or other relevant arrival information. Keep your phone available where practical, particularly on arrival.

• Meeting point: We will communicate your confirmed pickup time and location. Please be ready at the agreed time.
• Flight changes: If your flight is delayed, diverted or cancelled, contact us promptly. Rebooking or additional waiting may depend on vehicle availability and your agreed terms.
• Passenger and baggage details: Please state the correct number of guests, luggage pieces and any special requirements so that an appropriate vehicle can be arranged.
• Child seats and accessibility: Request these before booking. We will confirm availability rather than assume a particular vehicle has the required equipment.

Failure to attend the agreed pickup without notice may be treated as a no-show under the relevant cancellation terms, subject to applicable law.

Guests are expected to follow reasonable safety instructions, respect other participants and local communities, and comply with the rules of visited sites and service providers. Children must be accompanied by a responsible adult where required.

Please inform us before booking of mobility or accessibility requirements, relevant medical restrictions for a planned activity, dietary needs where meals are included, or other essential arrangements. This helps us advise on suitability; not every location or activity is fully accessible.

Children's pricing and eligibility vary by activity, hotel, carrier and group composition. No universal child discount is guaranteed unless it appears in the individual written offer.

We may refuse unsafe participation when required by applicable laws or a qualified activity operator's safety rules, with any refund or alternative determined by the circumstances and applicable rights.

We strongly recommend suitable personal travel insurance, including coverage for medical care, accidents, trip interruption and cancellation, lost belongings and any adventure activities you plan to undertake. Unless your written agreement expressly states otherwise, personal travel insurance is not included in the price.

Guests are responsible for obtaining valid passports, visas, permits and entry documents required for their journey, and for checking current entry and health requirements. We can provide general travel information where available, but entry decisions are made by the competent authorities.

Any insurance required by law for a qualifying package tour is separate from an optional personal insurance policy and will be handled as required by the applicable legislation.

Tour routes, site visiting order and the time spent at each location may change for practical or safety reasons, including road closures, museum opening arrangements, weather or local events. We work to preserve the substance and quality of the booked experience and will communicate significant changes where necessary.

Our private sightseeing tours are designed around your interests and do not include compulsory shopping stops unless specifically agreed.

If you voluntarily decide not to use a separately booked service, refunds may be limited by the agreed supplier or cancellation terms. However, this does not remove any right to a refund, price reduction, compensation or other remedy for services not properly supplied under applicable law.

Exceptional circumstances—such as severe weather, natural disasters, public authority restrictions, transport disruption or other unavoidable events—can affect travel services. When they occur, we will communicate available options and provide assistance and remedies as required by your agreement and applicable law.

Any treatment of cancellations, additional costs or refunds due to such events will follow the legal framework relevant to the service. Force majeure does not automatically eliminate the rights of either party.

If something is not as expected during your trip, please tell our local team as soon as reasonably practical so we can help address the issue while the service is underway. For urgent operational matters, WhatsApp or a phone call is often the quickest way to reach us.

For a formal complaint, cancellation or refund request, please send written details with your booking reference using the email or durable written contact channel provided in your booking documents. We will review the matter and respond in accordance with applicable legal obligations.

Visit our Contact page for current communication details →

We use information provided during travel enquiries and reservations to respond, arrange services, communicate with suppliers where necessary and meet our lawful obligations. For more details about personal data practices, please read our Privacy Policy.

Website text, branding, photographs, design elements and other original materials may be protected by intellectual property rights. They may not be commercially reproduced without permission, except as permitted by applicable law.

External websites and third-party payment platforms may have their own policies. Please review them when using those services.

These terms are subject to the laws of the Republic of Türkiye, including applicable consumer-protection and package-tour legislation. Any disagreement should first be brought to our attention so we can seek a practical resolution.

Where a formal dispute remains, jurisdiction, competent courts and consumer dispute-resolution authorities will be determined by applicable law. Nothing on this page is intended to waive or limit any mandatory consumer protection or legal remedy.

For official guidance, see the Turkish Ministry of Trade's package-tour information ↗.

These Terms & Conditions are effective as of 26 October 2026 and may be revised for future bookings. Changes will be published on this page. For an existing confirmed booking, the agreed booking terms and mandatory law continue to apply; a later website update does not unilaterally remove existing contractual rights.

For questions about these terms or your booking, contact Wow Cappadocia · Venere Travel at our Contact page, or call/WhatsApp +90 544 920 83 75.